New Gateaway Alerts & Accepting Trusted Gateways


A gateway is a device that routes traffic between two separate networks. The best example of a gateway within your home network is your router. This acts as a gateway between your own personal network and your broadband provider’s network.

So when you receive an alert from your Fingbox that a new gateway has appeared on your network it means that a device has become a gateway. This could be something usual (e.g. some triband routers have an interchangeable pool of addresses that change a lot), or could be coming from a device which redirects everything to itself (e.g. a hardware firewall), or could be a device that has been attached to your network that you weren’t aware is redirecting all the data.

Fingbox will alert you when it notices a new gateway so you can investigate if it is coming from a trusted or malicious source.

Accepting a Trusted Gateway

If you know what the new gateway is and want to accept it as a trusted gateway follow these steps:

If you have received the alert within the past 24 hours:

  1. Go to the People Tab
  2. Under Requires Attention you should see the alert – click on it and the following message will pop-up3. Click OK to accept the Gateway

If it has been over 24 hours since you received the alert:

  1. Go to the Network tab
  2. Click on Recent Events at the top-right of the Performance segment
  3. Look for the alert in the list and click on it
  4. A pop-up will appear asking if you would like to accept the new gateway – click ok
  5. You will then see the shield next to the New Gateway alert in the Recent Events has changed to green:6. You can also go to the device in the Devices tab, click on it and see that it has been added as a trusted gateway

What Do I Do If I Don’t Know the New Gateway?

If you do not know what the new gateway is, check to see if a new device has recently joined your network – this most likely will be the source of the new gateway. If it is a device you do not recognise then block it straight away.

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