Fing Security Principles

Fing Security Principles Security is our number one concern for any feature we implement. We have has adopted administrative, physical, and technical industry-standards (including encryption, firewalls, and SSL) to safeguard the security of our services and to protect the confidentiality of personally identifiable information. When designing and developing our solution […]

Returns and Refunds

Returns and Refunds – Fing RMA Policy If you are unsatisfied with your purchase of a new Fing device (the “Product”) purchased from Fing.io or from Fing Indiegogo page, you may be entitled to Return Merchandise Authorization under the terms of this Fing RMA Policy (the “Policy”). 1.        RMA Applicability […]

Warranty

FING Limited Warranty Domotz Ltd. (also referred to as “Domotz” or “Fing”) warrants to the original purchaser (the “Customer”) of its Fing devices (the “Product”), under the terms of this Limited Warranty Policy (this “Limited Warranty, or this “Warranty”), from defects in materials and workmanship encountered on the Fing device, […]

New Gateaway Alerts & Accepting Trusted Gateways

A gateway is a device that routes traffic between two separate networks. The best example of a gateway within your home network is your router. This acts as a gateway between your own personal network and your broadband provider’s network. So when you receive an alert from your Fingbox that […]

Firmware Version

Firmware Version To see the firmware version currently running on the Fingbox, open the app and click on your icon in the top right-hand corner. Click Fingbox Settings and you will be taken to the screen below. The number under the Fingbox picture tells you the current firmware version running […]

Move Fingbox to a New Network

To move your Fingbox to a new network, follow these simple steps: Locate the network name in the middle of the top bar of the screen – click on the drop-down arrow next to this. This will take you through to the My Networks screen which contains a list of […]

2 Fingboxes on the same network

You can have 2 Fingboxes on the same network. However, they won’t act as ‘range extenders’ for each other for the DigitalFence feature – you would have to access the different boxes to see what is appearing on their own DigitaFence feature.

How do I get software updates on Fingbox?

You will not be required to do anything to update your Fingbox. When the Fing team releases a software update it will automatically get pushed directly to your device. If it is a significant or exciting update we will communicate this to you.